Black Jack Harley-Davidson recognizes that every customer comes with their own set of dreams, needs, and expectations when it comes to owning a motorcycle. Here, exceptional customer service isn't just a goal; it's a commitment. Their team goes above and beyond to tailor experiences to each individual, ensuring that whether you're a first-time buyer or a seasoned rider, your journey to finding the perfect Harley-Davidson is as memorable as the ride itself. From personalized consultations to flexible financing options, and from expert customization services to unparalleled after-sales support,...
Balthazar Velez
Myrtle Beach, SC
Black Jack Harley has the best customer service and coaches around! I attended a 3 day training course along with 5 others. To start off, Brittney M, had the whole weekend so organized. She had everything laid out for us on our 1st day. She responded quickly to my emails and helped when I needed assistance. She gets the job done promptly and accurately. I love her! Going on down to my coaches...Ray C and Jay were amazing! They were so patient and willing to help everyone. Jay was very straight to the point and pushed us to learn to ride the correct way. Ray went above and beyond to...
Jessica Joines
Chesterfield, South Caro
What do you do when you are traveling from VA to Daytona Beach Bike week, going 70 mph on I-95 and lose your clutch? You call Florence H-D, get Taye on the phone and let him know you are 20 mins away with a bike you arent sure you can safely stop. What does Taye do? He stays on the phone with you (relaying through your wife and her co-worker) to guide you through how to slow your bike, shift gears without a clutch and safely exit the highway, navigate three intersections (with stop lights), pull into the service area and safely stall the bike 5 feet from his team! THENwithin 1.5 hours Ryan...
Jon Rhone
Florence, SC
I wanted to put a big shout-out for some of the employees at Black Jack H-D. While traveling home from Daytona Bike Week, my Road Glide developed a front end shake. So I pulled in to the Dealership for help. Nic Misseldine in Service greeted me at the door, and got me moving, and had my bike in the service bay within 15 minutes of my arrival. The Technician assigned to take care of my ride found my front wheel bearings were shot, and causing my front tire to wear unevenly, causing the shimmy shake. While Nic lined up my ESP and Ray was fixing my bike, Pam in reception made me a fresh pot of...
SCOTT NYBAKKEN
Wilmington, Delaware